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Terms of Service

Last updated: May 30, 2026

1. Agreement

These Terms govern your use of Stash, a free iOS app developed by Stash Diabetes, Inc. ("we," "us," "Stash"). By downloading, installing, or using Stash, you agree to these Terms. If you don't agree, don't use the app.

2. Who Can Use Stash

You must be at least 13 years old to use Stash, or be using it on behalf of a person in your care as their parent or legal guardian. By using Stash, you confirm that you meet this requirement.

3. What Stash Is — and Isn't

Stash is a personal logistics tool for managing diabetes supplies: inventory tracking, trip packing, recall alerts, community-shared lot notices, and the optional Stash Community Network (described in §6).

Stash is not a medical device. It does not provide medical advice, diagnosis, treatment, dosing recommendations, or anything else that should be relied upon for medical decisions. Decisions about your supplies, your insulin, or your health are yours and your healthcare providers' — not Stash's.

Stash is also not a registered Class I, II, or III device under FDA regulations. It is software that helps you keep track of physical inventory you already own.

4. No Account Required

Stash does not require an account. Your supply data is stored on your device and may sync via Apple's iCloud to your other devices under your Apple ID. We do not have a copy of your supply data, and we cannot access it.

The single exception is the optional Stash Community Reporting Network (§6). If — and only if — you explicitly opt in, Stash periodically transmits anonymized excerpts of your local data (lot numbers, serial numbers when available, wear sessions, inventory snapshots, and the regimen fields described in §6) to our servers. The transmission is tied to a per-install pseudonymous identifier and is never linked to your name, email, Apple ID, or any other personal identifier. You can leave the Network at any time in Settings → Community Reports.

5. Acceptable Use

When using Stash, you agree not to:

6. Stash Community Reporting Network (Optional Contribution)

The Stash Community Reporting Network ("the Network") is an optional, opt-in system for contributing anonymized data about supply failures. You join the Community Network by tapping Join Community Reports on the in-app announcement, by toggling Community Reports on in Settings → Community Reports, by completing the wizard's Community step, or by submitting your first Community Report (which is itself a join action — clearly disclosed at the moment you tap Send).

You do not have to join the Community Network. The rest of the app works fully without it, but you may not receive Community Reports about affected devices.

Naming note: "Stash Insights" is the brand we use for the published analysis Stash Diabetes, Inc. may produce based on aggregated Community Reporting Network data — for example, trend reports, manufacturer briefings, or public health summaries. The user-facing contribution feature in the app is called Community Reports; the external-facing analysis product is Stash Insights. The terms below apply to your contribution and to any aggregated downstream use.

6.0 Age requirement

You must be at least 16 years old to join the Community Reporting Network or to submit a Community Report. This threshold is higher than the app-wide minimum (see §2) because joining transfers a perpetual license to Stash for the contributed data (see §6.6) and because the downstream uses of aggregated Network data — including manufacturer briefings and public health summaries — are commercial-research uses that warrant a higher capacity-to-contract threshold than personal use of the app itself.

By joining the Community Reporting Network or by submitting any Community Report, you confirm that you are at least 16 years old. Users between 13 and 15 can use Stash fully but cannot join the Network or submit reports.

6.1 What we never collect, even after you join

6.2 What you contribute when you join

Once you join the Community Reporting Network, your device may transmit the following kinds of submissions:

Incident reports. When you swipe-left on an active supply and tap Report Issue (or use the manual report flow in Settings → Community Reports → Submit a Report), Stash sends a single report with: the supply category, manufacturer, lot number (or serial number when only that is available — some packaging like the Dexcom sensor applicator carries a serial but no lot), wear time, the category of issue (from a fixed list), severity tier, optional notes you typed, and — only if you tap "Use my location" — your approximate city, state, and country.

Wear-session records. When a supply ends (a sensor expires, a pod gets changed out, an infusion set gets pulled, a pen runs dry), Stash records the total wear duration and outcome (full wear, ended early, etc.). These records are used to validate the integrity of the incident reports. These are never submitted in real time, and never with per-session timestamps.

Inventory snapshots. Along with wear-session records, Stash sends a snapshot of the reported supply categories and lots in your inventory at that moment. We use this to track lot lifecycles, detect supply shortages, and compute community-wide failure rates with an actual denominator of successful sessions.

Device context. Each submission carries a small contextual bundle consisting of: lot numbers in your inventory for the reported category, aggregate wear-time, placement zones, your therapy regimen (pump or MDI), insulin types. The bundle is scoped to the reported supply category and does not reveal cross-product behavior, doses, glucose data, or any identifying information.

6.3 Anonymity and identifier rotation

Each submission is tied to a per-install pseudonymous identifier ("install_id") that is generated on your device the first time the app launches. The identifier is not tied to your name, account, Apple ID, or any other personal identifier. Reinstalling the app rotates this identifier, breaking any link between your old submissions and your new ones.

If multiple devices on your same Apple ID join the Network independently, each device has its own install_id. We do not attempt to dedupe across devices.

6.4 What we do with it

Aggregated, de-identified Community Network data may be used to:

6.5 No compensation

You do not receive payment, credit, or personal feedback for any specific contribution to the Community Network.

6.6 License to us

You grant Stash Diabetes, Inc. a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, copy, store, analyze, aggregate, anonymize, and distribute the data you submit through the Community Network for the purposes described above (including any downstream use as part of Stash Insights). Because submissions are anonymous and not linked back to you as an identifiable person, individual submissions cannot be retrieved or withdrawn after submission.

6.7 Leaving the Community Network

You can leave the Network at any time by toggling Community Reports off in Settings → Community Reports. When you leave:

7. Lot Notices

Stash may surface "Lot Notices" — heads-up flags about lots of supplies that other Stash users have reported issues with. You agree that:

8. Recall Alerts

Stash surfaces product recall information sourced from manufacturers, FDA databases, and public regulatory bodies. We work to keep this information accurate and current, but you should always verify recall details directly with the manufacturer or your healthcare provider before acting on a recall alert in Stash.

9. Camera, Location, and Other Device Permissions

Stash may request permission to use:

All permissions are explicitly opt-in. The rest of Stash works without any of them.

10. Disclaimer of Warranties

Stash is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement. We do not warrant that Stash will be uninterrupted, error-free, secure, or that any defects will be corrected. We do not warrant that the information in Stash — including inventory counts, expiration calculations, recall data, lot notices, or community-aggregated signals — is accurate or current at any given time.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Stash Diabetes, Inc. and its officers, directors, employees, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including but not limited to loss of profits, revenue, data, use, goodwill, or other intangible losses — arising from or related to your use of Stash, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

In no event shall our aggregate liability to you exceed the amount you have paid for Stash in the twelve (12) months preceding the event giving rise to the claim, which for a free app is zero (US$0.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Stash Diabetes, Inc. and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your misuse of Stash, your violation of these Terms, your violation of any third-party rights, or your submission of any content (including Community Reports or other Network contributions) that is false, misleading, defamatory, or otherwise unlawful.

13. Third-Party Services

Stash uses third-party services to deliver some features. By using Stash, you also accept the terms and privacy policies of these providers:

See our Privacy Policy for what data, if any, is shared with each provider.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects when the current version was posted. We will make a reasonable effort to notify you of material changes (for example, in-app messaging or via the newsletter if you've subscribed). Continued use of Stash after changes constitutes acceptance of the revised Terms. If you don't agree to revised Terms, stop using Stash.

15. Termination

You may stop using Stash at any time by uninstalling the app. Uninstalling does not delete:

If you want to stop future Community Network transmissions without uninstalling, toggle Community Reports off in Settings → Community Reports.

We may terminate or restrict your access to Stash at any time, with or without notice, if we reasonably believe you have violated these Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. Any dispute arising from these Terms or your use of Stash shall be resolved exclusively in the state or federal courts located in New Castle County, Delaware, unless otherwise required by applicable consumer protection laws in your jurisdiction.

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

17. Contact

Questions about these Terms? Reach us at support@stashdiabetes.com.